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FAQ

How long does delivery take?

Orders are normally processed within 2–3 business days.

After dispatch, estimated delivery is 20–45 calendar days.

Delivery may take longer because of customs, weather, carrier capacity, public holidays, or other unexpected circumstances.

Do you offer free shipping?

Yes.

Orders over US$30 qualify for free standard shipping.

Any shipping charge for an order below US$30 will be shown at checkout before payment.

Can I return an item?

Yes.

You may request an eligible return within 30 calendar days after delivery.

Please contact gillmerchants@outlook.com before sending any item back.

Eligible returns are free and subject to the Return and Refund Policy.

How can I get tracking information or report a lost package?

Please email gillmerchants@outlook.com with your order number.

We can provide available tracking information and investigate delayed or lost packages.

If a package is confirmed as lost, we will arrange a replacement or refund at no additional cost, subject to product availability and applicable law.